Privacy Policy & Legal Notice
CHERIE PETITE AMOUR
WHAT DO I DO WITH YOUR INFORMATION?
When you purchase a workshop as part of the buying and selling process, I collect the personal information you give me such as your name, address, phone number and email address.
When you browse my studio, I automatically receive your computer’s internet protocol (IP)
address in order to provide me with information that helps me learn
about your browser and operating system.
Email marketing (if applicable): With your permission, I may send you emails about
my studio new products and other updates.
CONSENT
How do you get my consent?
When you provide me with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, I imply that you consent to me collecting it and using it for that specific reason only.
If I ask for your personal information for a secondary reason, like marketing, I will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for me to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting me via email on my contact page.
DISCLOSURE
I may disclose your personal information if I am required by law to do so or if you violate my Terms of Service.
IONOS
My store is hosted by IONOS , They provide me with the online e-commerce platform that allows me to sell my products and services to you.
Your data is stored through IONOS data storage, databases and the general IONOS application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then IONOS stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard,
American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by my store and its service providers.
For more insight, you may also want to read IONOS Terms of Service :
www.ionos.co.uk
SECURITY
To protect your personal information, I take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed,
altered or destroyed.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information I have about you or want more information please contact me via my email: cheriepetiteamour@gmail.com
TERMS AND CONDITIONS OF BUSINESS
This website is operated by Cherie Petite Amour Terms such as "I” Me” refer to Cherie Petite Amour here they are used in these terms and conditions.
By purchasing something from my ecommerce store, you agree to be bound by the terms and conditions contained in this document.
Incorporated into these terms are also the terms and conditions as laid out i
n our privacy policy and refund policy.
ONLINE SHOPPING
I will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.
Whilst care is taken to ensure that I display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so I cannot guarantee t
hat images are an accurate representation of the actual goods or services that you are purchasing.
I may not be able to accept your order due to one or more of the following reasons,
or for areason not listed below:
i) The item you have ordered is out of stock
ii) I cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent
iii) There has been a pricing or product description error
iv) There is a system or procurement failure
v) You have failed our customer validation checks
When you place an order you will receive an email confirming the details of your order.
This email is not confirmation that your order has been accepted by us until Full payment has been received.
Your order will only be accepted once your goods have been paid for in FULL or have been dispatched.
ORDER CANCELLATION
If you wish to cancel a Workshop or change the date you attend please contact me asap and I can then arrange an alternative date for your workshop to take place or send you a voucher to use for the value of the workshop purchased that you may use for another date/day, if the workshop is a higher price you will need to pay the difference in full or alternatively if you wish to offer your place to a family or friend to attend in place of yourself please confirm their details and upon my acceptance a confirmation email will be sent.
If you order an item that I have handmade/produced and upon receipt you have an issue with the item please contact me immediately via email advising any issue and a picture of your issue
so I may decide if you meet my return policy.
Where an item has been dispatched, you will need to return the item to me as it was sent and you will be responsible for paying the cost of returning the items. You must contact me and return any item within 14 days or receipt after my acknowledgement of your return.
Where items have not been dispatched prior to a cancellation request my refund policy will apply.
Where you have ordered a personalised item, so specific, that cannot be resold,
you will not be entitled to any refund.
LIABILITY AND INDEMNITY
Cherie Petite Amour shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.
You agree to indemnify me immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of my terms and conditions.
JURISDICTION
These terms and conditions shall be governed in accordance with the laws of England and are subject to the exclusive jurisdiction of the courts of England & Wales.
ENTIRE AGREEMENT
These terms and conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and Cherie Petite Amour whether written or oral.
GENERAL
I may change these terms and conditions at any time.
Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond my reasonable control, I will not be responsible to you for such delay or failure.
DESPATCH TIMELINES
Instant purchase once payment has been received for any Workshop booked, a confirmation email will be sent to confirm the name of the workshop booked with the date and time chosen by you.
Items being posted will be dispatched Within 48 hours on a sign for delivery with Royal Mail 1st Class.
SHIPPING METHOD
Royal Mail Track and Signed.
RETURNS
Please return any unwanted item in original condition to me within 14 days of delivery. If you are unhappy with your purchase, please contact me as soon as possible to explain your concerns.
I can offer a full refund, minus shipping costs, once the order has been returned to
me provided the above terms have been met.
Commissioned, personalised, or bespoke items are non-refundable.
Data Controller
Cherie Petite Amour
Collected Personal Data
Name, Email, Phone Number or Address
Purpose of collecting data
To enable user to book a Workshop, services or purchase online from Cherie Petite Amour online shop